Start with the communication job
Each module leads towards a workplace performance task. Outcomes, useful language, inputs and assessment are selected for what learners need to accomplish together.
Built for You
CONNECTED WORK · English for Tech, Digital & Operations Coordination
A corporate-English learning system built around the moments when teams need to clarify, coordinate and act together.
A complete year-programme architecture, with one representative module developed in full.
Delivery: Flexible online programme delivery
B1+–B2 · 30 weeks · 10 modules
Built from a sample brief written to demonstrate how Content Studio approaches a real corporate-English commission.
Programme architecture
A full school-year programme, mapped before production
30 teaching weeks · approximately 75 contact hours · 10 progressive modules
The year architecture connects the programme brief, progression and module-level design.
- A complete year-programme architecture, with one representative module developed in full.
Original English excerpts. Open each image to read it at full size.
Year-long programme map
View full-size image (opens in a new tab)At a glance
- Audience
- Tech, digital, operations and cross-functional teams
- Level
- B1+–B2, with support and stretch
- Programme
- 30 teaching weeks · approximately 75 contact hours
- Rhythm
- 2 × 75-minute sessions per week
- Architecture
- 10 modules mapped across the year
- Produced in full
- Module 6 · When Things Go Wrong
The sample brief
Learners already use English at work. The challenge is making useful decisions and updates when facts are still emerging, responsibilities overlap and other teams depend on the answer. The brief calls for cross-functional B1+–B2 learning, with support and stretch within the same task and practical guidance for coherent trainer delivery. The focus is communication performance: separating evidence from assumptions, asking better questions and agreeing a clear next step.
The design decisions
Build progression through responsibility
Explaining, updating and clarifying return in more demanding situations. Support reduces as uncertainty, interaction and responsibility increase.
Connect the evidence across resources
Original messages and reports feed the situation board, discussion, action plan and stakeholder update. Learners use information for a shared purpose.
Support a range within one task
B1+ learners use prompts, planning frames and language support. B2 learners qualify claims, handle competing information and adapt their message to different audiences.
A year with a clear progression
The programme map and master syllabus cover all ten modules. The sequence moves from clear individual contributions to independent coordination, with diagnostic and review work around the core modules. Module 6 provides the fully developed delivery example.
01–03 · Clear communication
Explain responsibilities, give useful updates and clarify requirements.
- Connecting the Work
- Making Work Visible
- Getting the Requirements Right
04–06 · Active coordination
Move discussions into action, choose channels and respond to operational problems.
- Meetings That Move Work Forward
- Digital Coordination
- When Things Go Wrong
07–09 · Influence and judgment
Interpret evidence, recommend options and handle changing priorities diplomatically.
- Data Into Meaning
- Options, Trade-Offs & Recommendations
- Handling Change & Disagreement
10 · Independent performance
Integrate decisions, negotiation and stakeholder communication in a final coordination task.
- Leading the Coordination
Learning progression
The communication demand increases across the year
Support reduces as ambiguity, interaction and responsibility increase.
Communication demand grows through ambiguity, interaction and responsibility across the ten modules.
- Explain → update → clarify → discuss → organise → respond → analyse → recommend → resolve → lead
- Difficulty increases through less support, more ambiguity, more interaction and greater responsibility—not simply harder grammar.
Original English excerpts. Open each image to read it at full size.
Programme progression framework
View full-size image (opens in a new tab)Inside Module 6 · When Things Go Wrong
Module 6 · When Things Go Wrong brings earlier work on updates, clarification, meetings and digital messages together under uncertainty. Its five 75-minute sessions make the relationship between input, language, practice and performance visible in one complete module.
What do we know?
Separate facts, assumptions and unknowns; ask targeted questions and build a shared situation board.
Impact and consequence
Trace dependencies and risks, then explain possible consequences and contingencies.
Coordinate the response
Compare priorities, agree ownership and decide what needs escalation in a shared action list.
Communicate the incident
Turn the same evidence into a concise written update and a spoken briefing for a specific audience.
Cross-functional coordination
Respond to changing information in the final scenario, agree an action plan and final update, then reflect on observable performance.
From design to learning materials
Learner experience
A 59-slide module built for five 75-minute sessions
Context → noticing → language → coordination → final performance
The 59-slide learner deck gives the module a shared classroom sequence, from initial evidence to final performance.
- The previews connect workplace context, language noticing, coordination language, audience-aware writing and an integrated final output.
Original English excerpts. Open each image to read it at full size.
Session 1 · Facts, assumptions and unknowns
View full-size image (opens in a new tab)Session 2 · Likely consequences
View full-size image (opens in a new tab)Session 3 · Coordinating action
View full-size image (opens in a new tab)Session 4 · Stakeholder update
View full-size image (opens in a new tab)Session 5 · Final performance task
View full-size image (opens in a new tab)Multi-format learning materials
Support is built around the task, not around the file type
Original workplace texts · participant planning · language scaffolding
Original workplace inputs, participant planning and targeted language support serve the same communication task.
Original English excerpts. Open each image to read it at full size.
Participant planning
View full-size image (opens in a new tab)Language support
View full-size image (opens in a new tab)Distributed-information scenario
Learners need one another to build the response
Incomplete information · changing evidence · a shared response
The performance task asks learners to combine partial information and coordinate a response across roles.
- Combine facts, actions and a recommendation.
- When new information arrives, the group revisits its earlier understanding and recommendation.
Original English excerpts. Open each image to read it at full size.
Digital support
View full-size image (opens in a new tab)Fulfilment operations
View full-size image (opens in a new tab)Customer experience
View full-size image (opens in a new tab)Project coordination
View full-size image (opens in a new tab)What one fully developed module includes
One module, developed as a complete delivery system.
Design
- 01 · Module Design Specification
- 02 · Module Overview
- 08 · Language Support
Delivery
- 03 · Learner Deck
- 04 · Trainer Guide
- 05 · Participant Materials
- 06 · Reading Pack
- 07 · Listening Scripts
- Audio 01
- Audio 02
- Audio 03
Performance & assessment
- 09 · Coordination Scenario Pack
- 10 · Scenario Trainer Guide
- 11 · Workplace Writing Task
- 12 · Review & Assessment
The value is not any single file. It is the coherence between them.
Each asset is built from the same brief, outcomes, language progression and performance task.
Designed to be usable by a trainer
- Session aims, timings and slide references make the intended sequence easy to follow.
- Suggested responses, anticipated learner difficulties and B1+ support / B2 stretch help the trainer make decisions during delivery.
- Scenario guidance supports role allocation, changing information, observation and debriefing.
- Participant outputs and a shared rubric connect practice, feedback and reflection to the same outcomes.
Trainer-ready delivery
The design survives contact with the classroom
Timing, purpose, instructions, answers, differentiation and observation
The trainer guide connects the sequence to practical delivery decisions, anticipated difficulties and support options.
Original English excerpts. Open each image to read it at full size.
Session 1 · Trainer guidance
View full-size image (opens in a new tab)Session 4 · Trainer guidance
View full-size image (opens in a new tab)Performance assessment
Observable communication, assessed through the task
Six dimensions of final performance
Assessment looks for clarity, questioning, language control, interaction, professional judgment and task effectiveness.
- Clarity and evidence
- Questioning and clarification
- Language control
- Interaction and coordination
- Professional communication judgment
- Task effectiveness
Original English excerpts. Open each image to read it at full size.
Final scenario performance criteria
View full-size image (opens in a new tab)What a client could commission
For a commission of this kind, the agreed scope could bring together the following. Final deliverables and editable formats would be defined around the client’s brief and delivery context.
- Programme architecture, syllabus and progression framework
- Module specifications and classroom delivery materials
- Trainer guidance, participant resources and language support
- Workplace scenarios, writing tasks and assessment tools
- Agreed editable source files and a coherent handover
Explore the module overview
A three-page overview of the module’s purpose, five-session structure and delivery logic. This is the original English PDF; it gives a useful view of the design without releasing the full delivery pack.
What does your next learning project need?
A new programme, one carefully developed module, stronger existing materials or extra content-development capacity: tell Content Studio about your audience and delivery context.
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